Privacy Policy

Last updated: 1 January 2025

1. Introduction

Dunstone Holdings Ltd ("we", "us", or "our") operates the Dunstone Holdings investment platform. This Privacy Policy explains how we collect, use, store, and share information about you when you use our Service. By using the Service, you consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information:

• Account information: Email address, username, and password (stored in encrypted form).
• Financial information: Wallet addresses, transaction history, deposit and withdrawal records.
• Technical information: IP address, browser type, device type, operating system, and usage data collected via cookies and analytics tools.
• Communications: Messages and correspondence you send to our support team.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To process transactions and send related notifications
• To verify your identity and prevent fraudulent activity
• To respond to your enquiries and provide customer support
• To send important account notifications and security alerts
• To comply with applicable legal obligations
• To send marketing communications (where you have given consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you.
• Legitimate interests: Processing necessary for fraud prevention and platform security.
• Legal obligation: Processing required to comply with applicable laws and regulations.
• Consent: Processing for marketing purposes, where you have provided explicit consent.

5. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We implement technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption, access controls, and regular security audits.

We retain your personal data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time by contacting us.

6. Sharing of Information

We do not sell your personal data to third parties. We may share your information with:

• Service providers: Third-party vendors who assist in operating our platform (e.g., email services, analytics providers), subject to confidentiality obligations.
• Law enforcement: Where required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Service.

We use the following types of cookies:

• Essential cookies: Required for the platform to function properly.
• Analytics cookies: Help us understand how users interact with the platform.
• Preference cookies: Remember your settings and preferences.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at the address below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our platform or by sending an email to the address associated with your account. Your continued use of the Service after any changes constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Dunstone Holdings Ltd
Email: privacy@dunstoneholdings.com
Address: 10 Finsbury Square, London, EC2A 1AF, United Kingdom